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  • Conversations About QC
    Conversations About QC: The End of an Era: Servicing Post-Pandemic

    Conversations About QC: The End of an Era: Servicing Post-Pandemic

    May 24, 2023 This month’s Conversations About QC features Faith Schwartz, CEO and Founder of Housing Finance Strategies, and Kristin…

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    May 24, 2023
  • Interviews & Webinars
    Article: Elevating Your Quality Quotient, Part II: Mortgage Servicing Post-Pandemic

    Article: Elevating Your Quality Quotient, Part II: Mortgage Servicing Post-Pandemic

    Elevating Your Quality Quotient, Part II: Mortgage Servicing Post-Pandemic May 23, 2023 Kristin Broadley serves as Chief Innovation Officer with…

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    May 23, 2023
  • Conversations About QC
    Conversations About QC: How to Responsibly Manage Pricing Exceptions

    Conversations About QC: How to Responsibly Manage Pricing Exceptions

    April 18, 2023 This month’s Conversations About QC featured Nanci L. Weissgold and Melissa Malpass from Alston & Bird discussing…

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    April 18, 2023
  • News
    MBA Presents Burton C. Wood Award to Nicole Booth, CEO of QC Ally, LLC

    MBA Presents Burton C. Wood Award to Nicole Booth, CEO of QC Ally, LLC

    WASHINGTON, D.C. (April 18, 2023) – The Mortgage Bankers Association (MBA) has presented its annual Burton C. Wood Legislative Service Award…

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    April 18, 2023
  • Resources
    Be The Change You Wish to See

    Be The Change You Wish to See

    According to AmeriCorps, approximately 23.2% of Americans formally volunteered in 2021. This is down 7% from 2019 largely due to…

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    April 11, 2023
  • Interviews & Webinars
    Article: Elevating Your Quality Quotient

    Article: Elevating Your Quality Quotient

    Elevating Your Quality Quotient: Taking Stock of Mortgage Servicing in Three Acts March 24, 2023 Kristin Broadley serves as Chief…

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    March 24, 2023
  • Conversations About QC
    Conversations About QC: Women in Leadership Special Edition

    Conversations About QC: Women in Leadership Special Edition

    March 23, 2023 In celebration of Women’s History Month, we sit down with COO and Founder of MBA’s mPower, Marcia…

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    March 23, 2023
  • Conversations About QC
    Conversations About QC: How Servicers Can Prepare for the End of the COVID-19 Emergency Declarations

    Conversations About QC: How Servicers Can Prepare for the End of the COVID-19 Emergency Declarations

    February 24, 2023 With the Emergency Declarations coming to an end on May 11th, join us as we discuss how…

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    February 24, 2023
  • Interviews & Webinars
    Article: How QA programs help servicers remain compliant

    Article: How QA programs help servicers remain compliant

    February 17, 2023 Servicers must find ways to be preventative and proactive to ensure compliance Servicers know all about the…

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    February 17, 2023
  • Interviews & Webinars
    Whitepaper: How do you transition from QC defense to offense in 2023?

    Whitepaper: How do you transition from QC defense to offense in 2023?

    January 31, 2023  A quickly changing market has solidified the opportunity for lenders to view quality as a KPI (key…

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    February 1, 2023
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